Terms and Conditions

These General Terms and Conditions (hereinafter: Terms) contain the terms of use of the Arany-ló Papír Ltd. (registered office: 8291 Barnag, Fő u. 8., Hungary, company registration number: 19-09-514663, tax number: 23697025-2-19)operated szmrecsanyi-veszely.hu website (hereinafter: Website).

Service provider details:

• Name: Arany-ló Papír Ltd.
• Headquarters: 8291 Barnag, Fő u. 8., Magyarország
• company registration number: 19-09-514663
• tax number: 23697025-2-19
• Email: info@aranylo.com
• Phone: +36 30 222 6441

Based on these Terms, the Service Provider undertakes to sell and deliver the books ordered by the Customer through the Website under the conditions specified herein.

The contract is concluded upon the Customer's submission of the order and the receipt of the Service Provider's confirmation email.

1. The Customer selects the product(s) they wish to order on the Website.
2. The Customer fills out the order form with the required information (name, address, email, phone number).
3. The Customer verifies the accuracy of the provided information and finalizes the order by clicking the "Submit Order" button.
4. The Service Provider sends an automatic confirmation email to the provided email address about the receipt of the order.

Prices displayed on the Website are in Hungarian Forints (HUF) and include VAT.

Payment Methods:

• Bank Card: Online bank card and other payment methods are processed through the Barion system. Bank card and other payment-related data do not reach the merchant. The service is provided by Barion Payment Zrt., an institution under the supervision of the Hungarian National Bank, license number: H-EN-I-1064/2013.
• Bank Transfer: Advance payment to the Service Provider's bank account. Book delivery occurs after the amount is credited.
• Cash: Cash payment for personal pickup.

The specific payment method is mutually agreed upon by the Service Provider and the Customer when confirming the order.

Shipping Methods:

• Home Delivery: Within Hungary via Magyar Posta or courier service.
• Personal Pickup: By prior arrangement at 8291 Barnag, Fő u. 8.

Shipping Fees:

• Hungary: 2,500 HUF
• Personal pickup: free

Delivery Time: 3-7 business days from order confirmation.

The Customer classified as a consumer may withdraw from the contract without giving reasons within 14 days from receipt of the product.

Conditions for withdrawal:

• The book is unopened and in pristine condition
• The original packaging is intact
• The Customer indicates their intention to withdraw in writing (email or letter)

Notification of withdrawal:

• Email: info@aranylo.com
• registered office: 8291 Barnag, Fő u. 8., Hungary: 8291 Barnag, Fő u. 8.

Upon exercise of the right of withdrawal, the Service Provider will refund the purchase price to the Customer's specified bank account within 14 days of the product's return.

The Service Provider processes personal data provided during ordering solely for the purpose of fulfilling the order, in accordance with GDPR (General Data Protection Regulation) requirements.

Data Processed:

• Name
• Email address
• Phone number
• Shipping address
• Billing information (if different from shipping address)

The Service Provider does not share data with third parties, except delivery partners (only to the extent necessary for delivery).

The Customer may request deletion of their data at any time at: info@aranylo.com

The Service Provider makes every effort to ensure that the information on the Website is accurate and up-to-date. The Service Provider is not liable for damages resulting from possible typos or technical errors.

The Service Provider is not liable for damages during shipping, except when demonstrably caused by the Service Provider's fault.

In case of damaged packages, the Customer must note this on the delivery receipt and immediately notify the Service Provider.

The Service Provider cannot be held liable for delays or non-performance resulting from circumstances beyond its control and unforeseeable (e.g., natural disaster, war, epidemic, strike, government action).

The Customer may submit complaints through the following channels:

• Email: info@aranylo.com
• Phone: +36 30 222 6441
• registered office: 8291 Barnag, Fő u. 8., Hungary: 8291 Barnag, Fő u. 8.

The Service Provider will investigate received complaints within 30 days and respond in writing.

Consumer Protection Authority:

Veszprém County Government Office
District Office Consumer Protection Department
Address: 8200 Veszprém, Óváros tér 21.
Phone: +36 88 545 000

The Service Provider and Customer seek to resolve any disputes that may arise primarily through peaceful negotiation.

If the parties cannot reach an agreement, the court at the Service Provider's registered office has exclusive jurisdiction to adjudicate the dispute.

In case of consumer disputes, the Customer may use the online dispute resolution platform: https://ec.europa.eu/consumers/odr

The Service Provider reserves the right to unilaterally modify these Terms. Users will be notified of changes on the Website's homepage.

Modifications take effect the day following publication.

Matters not regulated in these Terms are governed by Hungarian law, particularly Act V of 2013 on the Civil Code and Government Decree 45/2014 (II.26.) on detailed rules for contracts between consumers and businesses.